Policy

Fee Policy for – Self-drive car rental service in Guwahati

Policy for Self drive car rental service in Guwahati

a) Cancellation –

  • Cancellation made before the booking starts – Rs. 500
  • Cancellation made within 24 hrs of booking start:- Rs 500 or  15% of the booking fee (Whichever is greater)
  • Cancellation made after booking start: No refund (Cancellation refund will be done through the original payment method within 24 hrs.)
  • Booking will be canceled if, after 4 hrs of booking starting, the customer still does not show up without informing anything. No refund applicable.

b) Late return –

No extra charges, Hourly fees will be applicable as discussed with the executive.

c) Fuel Policy – 

  • The fuel expense will be met by the customer of the vehicle during the trip.
  • The customer has to return the fuel at the same level as it was given at the time of hiring the vehicle.
  • To avoid unforeseen contingent contingencies, the customers are suggested to fill the fuel only in HPCL, BPCL & Indian Oil.

d) Use of the Vehicle-

  1. The customer must not sublet or hire the vehicle to any other person
  2. The customer must not operate the vehicle in any race, speed test, rally or contest at any cost.

e) Customer’s Obligations –

  • The customer must ensure that all reasonable care is taken during driving and parking the vehicle and also must ensure that the vehicle is locked and secure at all times when it is not in use.
  • The customers have to inform us about the whole itinerary of the trip.
  • Any changes to the itinerary of the customer without informing us, penalty charges are applied as per requirement.

f) Insurance –

  • Our all vehicles come under an insurance policy that covers only the damages of the vehicle. It does not provide personal life insurance for the occupants. So, customer’s are requested to come with their own life insurance.
  • The vehicle insurance policy does not cover damage caused by negligence such as driving under the influence of alcoholism, wheels/trims, cigarette, burns, punctures, damages to radio covers, badges, etc.
  • In case of damaged/scratches to the vehicle, if the repairing cost is up to Rs. 40,000 INR, the customer has to pay. If more than that insurance will be claimed and the customer has to pay the remaining amount which is not covered by the claim.
  • The customer will not be covered under the policy if they drive in excess of the speed limit and damages for the vehicle caused by careless, willful or reckless driving.

Self drive car rental service in Guwahati

Elitecarz provides the self drive car rental service in Guwahati. We Value Customer satisfaction and quality services. Rent a car in Guwahati from us and complete your destinations within Assam. We are one of the best car rental and Bike Rental company in Guwahati. 

 

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